As part of Marek's continuing effort to serve our customers better, the Marek Companies are surveying their customers on-line to determine how we are doing and if we could be doing better. Please take a few moments to fill out this questionnaire and return it by simply clicking on the SEND button when completed.
Your input is valuable in making us a better company, and we appreciate your time and your business.
Name
Company
Address
City
State
Zip
Which Branch did you do business with?
Your e-Mail Address
Rating
1. OUR PROPOSAL/BIDDING PROCESS
a. Understanding customer's expectations
b. Quality of bid proposal
c. Sufficient amount of detail in proposal
d. Timeliness in meeting your bidding schedule
e. Attitude of the sales team
2. THE SKILLS OF THE MAREK PROJECT TEAM
a. Project manager's technical skill
b. Project manager's communication skill
c. Foreman's technical skill
d. Foreman's project skill
e. Communication with your office or people
f. Returning of your calls
g. Timeliness of communications
3. DOCUMENTATION OF CONSTRUCTION
a. Processing of the contract
b. Timeliness and processing of change orders
c. Quality of submittal information
d. Billing
e. Collections
4. OUR JOB PERFORMANCE
a. Performance of the installation crews
b. Adherence to schedule
c. General housekeeping and cleanliness
d. Job site safety
e. Willingness to work with other trades
f. Amount of rework/go backs required
g. Exceeded our expectations
5. GENERAL INFORMATION
Compared to other interior contractors with whom you have worked, how would you rate Marek overall?
6. HOW LIKELY WOULD YOU BE TO REQUEST THE SAME PROJECT TEAM ON ANOTHER JOB?
Definitely would want the same team back
Probably would want to use the same team again
Indifferent to who we use on the next job
Probably would not want that team back
Definitely would not want that team back
7. Please complete the following sentences
If you would like for someone to contact you please highlight the appropriate button.
Yes, please contact me
No, thank you
Thank you for completing the Customer Satisfaction Survey.
